Policies of Elysium Massage
Policies of Elysium Massage
All are welcome here.
This is a safe, judgement-free zone for any one regardless of gender identification, race, religion, or otherwise.
*Massage sessions are scheduled by appointment only. At this time, we do NOT accommodate walk-ins.
*Elysium Massage is closed Sundays, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Years Day (unless otherwise noted).
Late Arrivals/Late Start
*Your scheduled session time is reserved specifically for you. Appointment times are as scheduled and cannot be extended beyond the stated time to accommodate late arrivals. If you, the client, arrive late or are not ready to begin on time, you session will STILL end as originally scheduled and you will be charged the entire session fee.
*Appointment times do NOT reflect the time needed to fill out paperwork (if you are a new client, have changes to your health or goals that need in depth discussion or we haven’t seen you in a while), use of the bathroom prior to treatment, or discussing your goals with your therapist. Please plan to arrive to your appointment early (we suggest 15 minutes).
*We require a credit/debit card to be left on file to schedule any appointment, including appointments made with gift cards or birthday coupons.
*Cancellations (including “no shows”) or reschedules with less than 24 hours notice will be charged a $40.00 fee for their session. While we understand that emergencies, accidents and illness occur, there is no exception to this rule. Repeated infractions (subject to therapist’s discretion) of the 24-hour notification request may result in a mandatory 50% nonrefundable & nontransferable deposit to be made to secure any appoint time from that time forward.
*Gift cards and birthday coupons may NOT be used as part of a deposit or toward cancellation fees.
*For cancellation regarding Couples Massage, please see below.
*Due to the nature of Couples Massage (needing 2 Massage Therapists, adding an additional table to the room, etc), Couples Massage Sessions can NOT be scheduled online at this time. Please call 219-381-9772 to schedule your session.
*Couples Massage sessions require a 50% deposit to be paid at the time of booking. Cancellation of a Couples Massage Session with less than 24 hours notice will forfeit the 50% deposit.
*During peak times (such as Valentines, Thanksgiving weekend, Christmas Eve), we require a 48 hour cancellation period for Couples Massage sessions. Sessions cancelled within a 48 hour period of their scheduled appointment time will forfeit their deposit.
Therapist Cancellation Policy
*The therapists of Elysium Massage reserve the right to reschedule appointments in the event of illness or family emergency. If the therapist cancels a session within 24 hours of the scheduled session, the client will receive 50% off their next scheduled session that cannot be combined with any other special, discount or promotion including birthday coupons.
*If the therapist cancels due to a closing of the building in the event of inclement weather, a 50% discount will NOT be issued to the client and there will not be a fee incurred to the client.
Right of Refusal
*We reserve the right to refuse or terminate any session for any reason. Should your session be terminated, you are still responsible for the entire amount of your session fee.
*All sessions are given at the Therapist’s discretion.
*Inappropriate behavior (including suggestive commentary, grabbing the therapist, etc) will not be tolerated, will be reported to the police and the client will remain responsible for the entire session fee regardless if the session is stopped.
*Gift certificates lose 25% of their value every calendar year they go unused. Gift certificates expire 5 years from the purchase date.
*Donated gift certificates expire on their expiration date, no exceptions.
*Elysium Massage does not keep a record of who a gift certificate was purchased for. If you lose the gift certificate, it is not the responsibility of Elysium Massage to reissue it.
*Sessions booked online must first be approved by our Massage Therapists before being considered “scheduled”.
*We require a credit card to be put on file in order to schedule any appointment.
*Clients who book through the salon are still required to adhere to Elysium Massage policy and pricing.
*Couples Massages can NOT be scheduled online at this time. Please call 219-381-9772.
Specials, Discounts, Promotions
*We do not offer a “first appointment” discount to new clients. However, we offer specials or promotions throughout the year.
*Specials, discounts and promotions cannot be combined unless otherwise stated.
*We do NOT participate in Intrigue Salon & Day Spa discounts or their required 30% deposit for Couples Massages. Elysium Massage is not responsible for pricing errors on the Intrigue Salon & Day Spa website or brochure. Clients who book through the salon are still required to adhere to Elysium Massage policy and pricing.
Request to the Client
Please refrain from using strong laundry detergents/fabric softeners, perfumes/body sprays or smoking before your session. Your therapist or other clients around you may have sensitivities to strong scents.